Brisbane City Doctors
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Patient Info

Practice Information

MEDICAL CERTIFICATES

These will not be issued for non-medical reasons apart from bereavement or family support. The patient must be seen at time of illness to write a certificate. They cannot be backdated as it is illegal.

REPEAT PRESCRIPTIONS

Modern medications are potent and can lead to harmful side effects if taken inappropriately. It is important you be regularly reviewed while on medication to check for any possible side effects, to receive updates on whether it is still the best one for your condition and to remind you about interactions or new side effects warning with any other medication you may be taking.

  • This practice does not prescribe narcotics or drugs of addiction.

If you have not been seen for 6 months or more or we have never prescribed the medication for you in the past, repeat prescriptions will not be issued without a visit to the doctor. Repeat prescriptions may be provided, if appropriate for a $20.00 charge if not associated with a consultation and just picked up at front desk.

  • Please allow 24 hours after your request before picking up the script.
  • Repeat scripts for antidepressants will not be given without an appointment.
  • Pill scripts when pap is overdue will require a visit. Book a private billed 20-min for a pap/pill appt.

FOREIGN LANGUAGES

Interpreter services are available on request. It is essential that those patients with limited English skills have an interpreter present and book a long appointment. Another friend or family member may act as the interpreter if their English language skills are good.

XRAYS -PLEASE TAKE X-RAY'S WITH YOU INTO THE CONSULTATION AND THEN HOME AGAIN. WE CANNOT STORE THEM HERE AND THEY WILL BE DISPOSED OF IF NOT COLLECTED WITHIN 3 MONTHS. DO NOT LEAVE MAMMOGRAMS WITH US FOR THIS REASON.

CONTINUITY OF CARE

It is in your best interest to have a regular doctor. It is very important to see and speak to the same doctor to follow through on a problem. Doctors prefer not to take other doctors calls for results as they are not familiar with your history and cannot advise on what follow up you need and results cannot be interpreted without knowledge of your conditions. Therefore, obtaining results will require a visit to your doctor. Valuable information may be lost if you change doctors frequently. So wherever possible, speak to/ see the same doctor who ordered your tests and has been following your condition.

COMPLAINTS AND SUGGESTIONS

We constantly strive to give you the best possible care and attention. We value your feedback and have left forms in the waiting room to complete with any complaints or suggestions you may have. Please put forms in the suggestion box provided on the magazine table. Alternatively, ask to see the Practice Manager regarding your concern, which will be fully investigated and appropriate action taken.

STAFF POLICY

We value our staffs that have a very difficult task juggling the needs of doctors, patients and ringing phones. Your patience is appreciated. As employers we are obligated to provide a safe workplace for our staff. Patients who verbally abuse or threaten our staff will be asked to leave the practice and seek their care elsewhere.

TELEPHONE CALLS

As you are aware, interruptions during the course of a consultation can be very distracting for both doctor and patient. Most queries are best dealt with by consultation, but if appropriate, your doctor will discuss a telephone query with you. If the doctor concerned is consulting, your call will be returned as soon as the doctor is able. However, there may be a delay. Unless urgent or your doctor won't be available, please ring after 2pm. This is to minimise the inconvenience to our other patients during consultations. Emergency situations of course are an exception, and if you feel you have a serious problem that requires immediate attention, please do not hesitate to call. One of the staff will speak with the doctor or the ambulance service if necessary.

Book e -consultation via email, phone or skype for results (non medicare)

WHAT TO DO IF WE ARE FULLY BOOKED AND YOU NEED TO BE SEEN?

If you give the receptionist an idea of what the problem is they will try their best to fit you in. Urgent appointments will always be seen if you indicate this when you call or referral to an appropriate centre will be arranged.

INFECTIOUS DISEASES

If you feel your illness could be infectious to others e.g. German measles, tell the receptionists so a private waiting area may be provided.

TRANSFER OF RECORDS

The introduction of the new privacy legislation has resulted in an increase in the costs of providing records and summaries. Where this task could be done by a receptionist before, the increase in complexity the legislation brings means now a doctor must do them. The privacy legislation allows for an administration fee to be charged in recognition of this increased complexity

We are happy to transfer care over to your new doctor. There is a fee of $40 to prepare a summary. (This is less than the Govt. charge for their record search/ retrieval fees).The cost of a copy of full records is much higher due to the time consuming nature of the doctors' record review that is required to be done for these. A quote will be given on request. We will post it to your new doctor on receipt of payment. A signed release form should accompany any request for transfer from the patient to their continuing care doctor. (Form available here or at your new doctor). Requests will take maximum 1 month to process. There is an additional archive fee of $25 if offsite archives have to be accessed to fill your request.

HOME VISITS

Home Visits are available to our regular patients who live within 2 suburbs of the city centre and who are genuinely too sick to attend the surgery (they are provided during pre-arranged times by mutual agreement only). Requests are best made before 10am. Home visits are not bulkbilled. The cost of a home/hotel/workplace visit is $350 (or advised by the doctor) during office hours, to $350+after-hours. These fees reflect the costly nature of provision of out of office visits, costs of provision of city parking, & FBT on parking spaces.

OUR RECALL SYSTEM FOR SERIOUSLY ABNORMAL RESULTS

THIS PRACTICE ENCOURAGES TAKING PERSONAL RESPONSIBILITY FOR YOUR HEALTH, THUS IT IS YOUR RESPONSIBILITY TO OBTAIN YOUR RESULTS. THIS PRACTICE SEES OVER 1200 PATIENTS PER WEEK AND CANNOT CALL ALL PATIENTS ABOUT THEIR RESULTS. YOU MUST COME BACK OR ENSURE BY SOME OTHER MEANS THAT YOU HAVE OBTAINED YOUR RESULTS

SHARE OUR PRIDE AND JOY!!!

We have completed the Australia wide accreditation process for general practices and passed with high flying colours. Here is the summing up comment from the surveyors who reviewed our practice.

  • "Quality control is evident in all aspects of the practice and procedures are constantly reviewed to ensure the highest standards of patient care are provided. Quality patient care is the ultimate priority at this practice, all facilities are excellent.
  • Surveyors were unable to suggest any improvements and stated that it would be difficult to imagine a practice with higher standards. The practice is to be congratulated and commended on its outstanding achievements."

PRACTICE NEWS - New Medicare initiatives for Asthma and Diabetes

  • The 3+-visit plan for asthmatic care - all asthmatics need to make an annual asthma 3+-plan appt (book 20 mins) for full assessment of their asthma. This has been brought in to ensure all asthmatics have a full asthma review annually to ensure they are at optimal functioning and on the best medication for their condition
  • Annual Diabetes Protocol for patients to ensure they receive optimal care for their condition
  • New!--Exercise physiologists /dietitian referrals are now funded by Government for all overweight patients- make 20 MIN appt for a care plan.
  • BULK BILL Mental Health plans- enable subsidised psychology visits for the year- book 20 min appt

Sullivan Nicolaides Pathology upstairs

Drug testing now available onsite.

HEALTH IN THE "WORKPLACE

OCCUPATIONAL HEALTH SERVICES

MANOR SPECIALIST CENTRE

GROUND FLOOR MANORAPARTMENTS

289 QUEEN ST (Next toGPO)

BRISBANE

WE OFFER A FULL RANGE OF HEALTH SERVICES

TO BOTH COMPANIES AND INDIVIDUALS

Including:

  • Pre employment Medicals
  • Diving medicals
  • Aviation medicals
  • Transport workers medicals
  • Executive medicals
  • Group Flu Vaccination
  • Workers compensation, injury management
  • Onsite Psychology services
  • Onsite or at Workplace Vaccinations
  • Health and fitness programs for employees
  • Nurse Health Screening checks at the workplace
  • Personalised Travel advice information and vaccinations
  • Pathology Blood collection onsite
  • Health lectures
  • Drug and alcohol testing
  • Onsite ECG, 24 hr Blood Pressure and Holter monitoring
  • On site respiratory function testing
  • On site hearing & vision tests
  • Onsite Dietitian/Psychologist
  • Full General Practice Services offered at the associated Brisbane City Doctors Medical Practice located one floor down
  • Health in the Workplace Occupational health services which is on the ground Floor at the Manor X-ray and Specialist centre.

Director Dr Margaret McAdam MBBS FRACGP MBA DAME

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