PRIVACY POLICY – Managing patient Health information
Doctors are committed to protecting the privacy of their patients
Any doctor requires you to provide your personal details and a full medical history, so that they may properly assess, diagnose, treat and be proactive in your health care needs.
The doctor aims to protect the privacy and secure storage of your health information. You can request a copy of this privacy policy, which includes information about the collection, use and disclosure of your health information.
Information collected is kept strictly confidential in compliance with the Privacy Act 1988 (Cth).
This policy informs patients how their personal information is collected, used and disclosed.
This policy applies to all the independent medical professionals, employees and the doctors patients
They will:
The information collected is often of a highly sensitive nature doctors have adopted the privacy compliance standards relevant to ensure personal information is protected. Drs use Hotdoc booking website and Automed for online appts and Pencat (de-identified info only) for analysis of data for quality improvement and providing many services to you and Cubiko as a management program. Please ensure you read their policies. If you wish to opt out please advise the doctor
Collected personal information will include patient’s
A patient’s personal information may be held in various forms
Procedures for collecting personal information is set out below:
All personal information is held securely, whether in electronic format, in protected information systems held on servers on the premises which are secured by multilayered security and backup information held offsite in the cloud in secure servers by third parties
All employees are required to observe the obligations of confidentiality in the course of their employment and are required to sign Confidentiality Agreements.
Personal information collected is primarily used to provide healthcare services.:
For administrative and billing purposes and to ensure quality and continuity of patient care a patient’s health information is shared between the independent medical practitioners on site
Personal information may also be used or disclosed:
Only give contacts to use to contact you on and regularly update with me each visit
You can decline to have your health information used in all or some of the ways outlined above but it may influence my ability to manage your health care to provide the best outcome for you.
Your personal information to any third party other than as listed above or in the course of providing medical services, will need full consent from the patient.
Personal information will not be disclosed knowingly to anyone outside Australia without need and without patient consent. Be aware Gmail or other email clients and hosting services may keep information overseas
The practice evaluates all unsolicited information it receives to decide if it should be kept, acted upon or destroyed.
Doctors endeavour to keep all patient information complete, accurate, and up to date at the time of collection.
The following will apply with regard to accessing personal and private medical information by an individual:
The doctors and others involved in your health care understand the importance of confidentiality and discretion with the way they manage and maintain the personal information of their patients. Complaints and concerns about the privacy of patient’s personal information are taken very seriously. If you are concerned about the privacy of your information, please discuss it with your doctor, or put your concerns in writing. Then attempts to resolve it in accordance with their complaint resolution process.
If the complaint has not been resolved to your level of satisfaction all complaints should be directed to the Office of the Australian Information Commissioner:
Phone: 1300 363 992
Email: [email protected]
Fax: +61 2 9284 9666
Post: GPO Box 5218
Sydney NSW 2001
Australian Privacy Principles - https://www.oaic.gov.au/privacy/australian-privacy-principles
Reviewed MM V2 , 12.2.22, 26.1.23
[1] See: https://myhealthrecord.gov.au/internet/mhr/publishing.nsf/content/home
Google Analytics- Cookies
Doctors Websites may use Google Analytics, a web analytics service provided by Google, Inc.("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
If you have any questions about Doctors privacy policy or use of information gathered, please contact the Doctor.
Brisbane City Doctors Comprehensive General Practice Brisbane QLD are interested in the privacy and safety of our visitors. Our Web site contains forms through which users may request information or supply feedback to us. In some cases, telephone numbers or return addresses are required so that we can supply requested information to you. We may also track where you go or what you read in our Web site so that we can supply you with effective follow up information, but only if you have given us explicit permission to do so by filling out a form that asks you if we may do so.
This website uses Google Analytics, a web analytics service provided by Google, Inc.("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
If you have any questions about our privacy policy or our use of information gathered through our Web site, please contact our Webmaster at [email protected]
BYO mask or purchase in a vending machine in the building $2
To create a safe place to visit and work, we have introduced special hospital grade Hepa filters in every room that remove 99.97% of all viruses, bacteria, chemicals and have fresh air exchange turnover equal to hospital standard air conditioning along with Co2 monitoring.
Thank you for caring about the most vulnerable in the community.
Extra Medicare benefits are now available to eligible patients who have registered with the Australian Government’s MyMedicare eg longer telehealth appts, care plans and mental health plans. WE offer 7 day access (Telehealth on Sundays) and you can still see your local practice if you need to when registered with us. To register or learn more about how MyMedicare can benefit you, click here or ask on arrival
There are multiple ways you can register with your chosen practice in MyMedicare:
MyMedicare registration will not prevent you from accessing care from other practices and healthcare providers. MyMedicare does not tie you to a particular healthcare provider. You can change your preferred GP within your registered practice at any time.