Test results are reviewed by your doctor, if the doctor has already asked you to return to the practice for results discussion please just make an appointment since the reason you will have been asked to return is that further discussion and follow up will be required no matter what the results are and this cannot be done over the phone. If it can be done over the phone, the Doctor will advise a telehealth appointment.
For confidentiality reasons receptionists cannot give any results to patients at the front desk or over the phone. Make an appointment for results. 1-2 SMS and or a single recall email may be sent for a routine reminder or non urgent results. You will be sent a link via Hotdoc app to get a message from the practice - it is safe to click
2- 3 SMS are sent and A SINGLE recall email will be sent for results only so make sure your contact details are up to date every time you visit us. Please make sure your contact details including phone, address, email or your NOK or emergency contacts are correct each time you come and you notify us if you change any of them.
It is very important that you phone us well before your appointment if you are unable to keep it. We always have more patients than appointments, so your failure to make that appointment available for booking means another patient has been turned away when they were most in need of our help.
BYO mask or purchase in a vending machine in the building $2
To create a safe place to visit and work, we have introduced special hospital grade Hepa filters in every room that remove 99.97% of all viruses, bacteria, chemicals and have fresh air exchange turnover equal to hospital standard air conditioning along with Co2 monitoring.
Thank you for caring about the most vulnerable in the community.
Extra Medicare benefits are now available to eligible patients who have registered with the Australian Government’s MyMedicare eg longer telehealth appts, care plans and mental health plans. WE offer 7 day access (Telehealth on Sundays) and you can still see your local practice if you need to when registered with us. To register or learn more about how MyMedicare can benefit you, click here or ask on arrival
There are multiple ways you can register with your chosen practice in MyMedicare:
MyMedicare registration will not prevent you from accessing care from other practices and healthcare providers. MyMedicare does not tie you to a particular healthcare provider. You can change your preferred GP within your registered practice at any time.