Test Results

Sullivan Nicolaides Upstairs | Drug Testing Avaliable onsite

Test results are reviewed by your doctor, if the doctor has already asked you to return to the practice for results discussion please just make an appointment since the reason you will have been asked to return is that further discussion and follow up will be required no matter what the results are and this cannot be done over the phone. If it can be done over the phone, the Doctor will advise a telehealth appointment.

It is the patient's responsibility to follow-up their results.
You must ring/return to provide a fail safe way to ensure your results are seen and acted upon by a doctor.

Confidentiality is Important

For confidentiality reasons receptionists cannot give any results to patients at the front desk or over the phone. Make an appointment for results. 1-2 SMS and or a single recall email may be sent for a routine reminder or non urgent results. You will be sent a link via Hotdoc app to get a message from the practice - it is safe to click

Let us know if your Contact Details Changes

2- 3 SMS are sent and A SINGLE recall email will be sent for results only so make sure your contact details are up to date every time you visit us. Please make sure your contact details including phone, address, email or your NOK or emergency contacts are correct each time you come and you notify us if you change any of them.

Cancel Ahead of Time

It is very important that you phone us well before your appointment if you are unable to keep it. We always have more patients than appointments, so your failure to make that appointment available for booking means another patient has been turned away when they were most in need of our help.

Cancellation fee

We have introduced a potential $40 cancellation fee for a standard consultation for those who fail to notify us in advance. This is to signal to our patients that cancellation of appointments is important in this practice.

COVID-19

Strict Safety Etiquette

COVID SAFE PLAN.- Covid safety is a communal responsibility.

This practice will not be accepting the Govt financial incentive to bring Covid positive patients into our waiting rooms and put all our other vulnerable patients , Drs and staff and their families at risk. This would be a betrayal of their trust in us to provide a safe place to visit us and to work in. To create a safe place to visit and work, we have introduced special hospital grade Hepa filters in every room that remove 99.97% of all viruses , bacteria, chemicals and have air exchange turnover equal to hospital standard air conditioning. In addition the body corporate of the building does not allow Covid positive patients coming on site.

General practice has to be protected as the frontline for healthcare of the general population and the Covid respiratory centres have been set up to manage all cold and flu symptoms in all age groups to keep general practice available for general healthcare. They are paid very handsomely to do this for the general population , more than triple the Medicare rebate payment Gps get and have all the safety gear supplied to them by Govt. A Covid positive patient on site can shut down the building for 2 weeks and we cannot look after the vast majority of our patients who need medical care in that time.

AS EMPLOYERS WE NEED A SAFE WORKPLACE AND WAITING AREA SO MASKS MUST BE WORN – IF YOU CANNOT WEAR A MASK YOU MUST BOOK A PHONE APPT FIRST. YOU MUST NOT SIT UNMASKED OR BE UNVAXXED OR WALK THROUGH OUR WAITING ROOMS. A SEPARATE AREA WILL BE ARRANGED

PLEASE RESPECT THE RIGHTS OF OTHERS TO BE SAFE. Those who come in without telephone triage by the Drs ,or are not truthful in their answers, will not be examined or prescribed for and cannot be seen again with us as they pose a risk to others who trust us with their safe care.

Do not come into the surgery if you have any of the following symptoms- headache ,sore or scratchy throat, nasal congestion, cough , shortness of breath, aches and fever, nausea vomiting or diarrea , loss of smell or taste. Book a Covid Pcr or a Rapid antigen test telephone appt and we will arrange a kit for you to self test for Covid. No waiting in queues. Very convenient and safe. We also sell Covid Positive Home Care kits for when you get a positive diagnosis in the family. It contains all you need to care for your family. Preorder on line in the appt choices section

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Test Results

Confidentiality is Important

Let us know if your Contact Details Changes

Cancel Ahead of Time

Cancellation fee

COVID-19

Strict Safety Etiquette