Test results are reviewed by your doctor, if the doctor has already asked you to return to the practice for results discussion please just make an appointment since the reason you will have been asked to return is that further discussion and follow up will be required no matter what the results are and this cannot be done over the phone. If it can be done over the phone, the Doctor will advise a telehealth appointment.
For confidentiality reasons receptionists cannot give any results to patients at the front desk or over the phone. Make an appointment for results. 1-2 SMS and or a single recall letter may be sent for a routine reminder or non urgent results. You will be sent a link via Hotdoc app to get a message from the practice - it is safe to click
2- 3 SMS are sent and A SINGLE recall letter will be sent for urgent / serious results only so make sure your contact details are up to date every time you visit us. Please make sure your contact details including phone, address, email are correct each time you come and you notify us if you change any of them.
It is very important that you phone us well before your appointment if you are unable to keep it. We always have more patients than appointments, so your failure to make that appointment available for booking means another patient has been turned away when they were most in need of our help.
To protect other patients, Doctors and staff,
You must book an online Phone TeleHealth COVID test appointment if you have any of these symptoms: Runny Nose, Sore Throat, Cough, Fever, Shortness of Breath, Diarrhoea, Headache, Fatigue, Aches, Nausea, Loss of Taste, Smell or hay fever symptoms. Or if you have had overseas travel in last 14 days or been in close contact with someone who has or is a suspected coronavirus case or visited a hotspot. A Doctor will call to discuss next action.