Test Results

Sullivan Nicolaides Upstairs | Drug Testing Avaliable onsite

Test results are reviewed by your doctor, if the doctor has already asked you to return to the practice for results discussion please just make an appointment since the reason you will have been asked to return is that further discussion and follow up will be required no matter what the results are and this cannot be done over the phone. If it can be done over the phone, the Doctor will advise a telehealth appointment.

It is the patient's responsibility to follow-up their results.
You must ring/return to provide a fail safe way to ensure your results are seen and acted upon by a doctor.

Confidentiality is Important

For confidentiality reasons receptionists cannot give any results to patients at the front desk or over the phone. Make an appointment for results. 1-2 SMS and or a single recall email may be sent for a routine reminder or non urgent results. You will be sent a link via Hotdoc app to get a message from the practice - it is safe to click

Let us know if your Contact Details Changes

2- 3 SMS are sent and A SINGLE recall email will be sent for results only so make sure your contact details are up to date every time you visit us. Please make sure your contact details including phone, address, email or your NOK or emergency contacts are correct each time you come and you notify us if you change any of them.

Cancel Ahead of Time

It is very important that you phone us well before your appointment if you are unable to keep it. We always have more patients than appointments, so your failure to make that appointment available for booking means another patient has been turned away when they were most in need of our help.

Cancellation fee

We have introduced a potential $40 cancellation fee for a standard consultation for those who fail to notify us in advance. This is to signal to our patients that cancellation of appointments is important in this practice.

COVID-19

Strict Safety Etiquette

MASKS REQUIRED (OR CALL US FIRST)

Do not come into the surgery if you have any of the following symptoms- headache ,sore or scratchy throat, nasal congestion, cough , shortness of breath, aches and fever, nausea vomiting or diarrhoea , loss of smell or taste. We have vulnerable people in our waiting rooms

If you have symptoms, Book a Covid PCR or a Rapid antigen test online telephone appt and we will arrange a PCR or Rat for you to self test for Covid. No waiting in queues. Very convenient and safe. We arrange pick up from a safe location

For our Covid positive patients, we can arrange home care under Drs surveillance through Telehealth . We have oximeters that you use to check your oxygen levels to ensure we detect any sudden deterioration and manage it safely. Its important to be under your Gps care as there are medications that we can access for you as long as we know before day 5 when the cut off occurs to be able to get them . We have a “Covid care in the home” program to keep our patients safe.

We can also arrange any scripts for medications or certificates to be emailed/sms to you and give a release for fitness to return to work.

To create a safe place to visit and work, we have introduced special hospital grade Hepa filters in every room that remove 99.97% of all viruses , bacteria, chemicals and have fresh air exchange turnover equal to hospital standard air conditioning.

PLEASE RESPECT THE RIGHTS OF OTHERS TO BE SAFE. Those who come in with symptoms and without telephone triage by the Drs ,or are not truthful in their answers, will not be examined or prescribed for and cannot be seen again with us as they pose a risk to others who trust us with their safe care.

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Test Results

Confidentiality is Important

Let us know if your Contact Details Changes

Cancel Ahead of Time

Cancellation fee

COVID-19

Strict Safety Etiquette