The management of Brisbane City Doctors are committed to protecting the privacy of our patients within our practice. Information collected is kept strictly confidential in compliance with the Privacy Act 1988 (Cth).
This policy informs patients how their personal information is collected, used and disclosed by the practice. We hope that patients who receive care from the practice are comfortable in entrusting their health information to the practice.
This policy applies to all the independent medical professionals, employees and patients of the Drs at Brisbane City Doctors
The Practice will:
The practice staff will take reasonable steps to ensure patients understand
Information collected from patients is for medical care, making appts, sending appt reminders, sending recalls and health reminders and useful health information from the practice, quality audits, managing complaints, complying with any legal requirement.
Brisbane City Doctors recognises that the information we collect is often of a highly sensitive nature and as an organisation we have adopted the privacy compliance standards relevant to Brisbane City Doctors to ensure personal information is protected. We use Hotdoc app and Automed for online appts and Pencat (de-identified info only) for analysis of data for quality improvement and providing many services to you and Cubiko as a management program. Please ensure you read their policies. If you wish to opt out please advise the receptionist.
Collected personal information will include patient’s
A patient’s personal information may be held at the practice in various forms
The practice’s procedures for collecting personal information is set out below:
The practice holds all personal information securely, whether in electronic format, in protected information systems held on servers on the premises which are secured by multilayered security and backup information held offsite in the cloud in secure servers by third parties
All employees of Brisbane City Doctors are required to observe the obligations of confidentiality in the course of their employment and are required to sign Confidentiality Agreements.
Personal information collected by the doctors at Brisbane City Doctors is primarily used to provide healthcare services.:
For administrative and billing purposes and to ensure quality and continuity of patient care a patient’s health information is shared between the medical practitioners of Brisbane City Doctors.
Personal information may also be used or disclosed:
The practice will not disclose personal information to any third party other than as listed above or in the course of providing medical services, without full disclosure to the patient or the recipient, the reason for the information transfer and full consent from the patient.
The Practice will not disclose personal information to anyone outside Australia without need and without patient consent. Be aware Gmail or other email clients may keep information overseas
The practice evaluates all unsolicited information it receives to decide if it should be kept, acted upon or destroyed.
We endeavour to keep all patient information complete, accurate, and up to date at the time of collection.
The following will apply with regard to accessing personal and private medical information by an individual:
The management of Brisbane City Doctors understands the importance of confidentiality and discretion with the way we manage and maintain the personal information of our patients. The Practice takes complaints and concerns about the privacy of patient’s personal information seriously. If you are concerned about the privacy of your information, please discuss it with your doctor or the Practice Manager, or put your concerns in writing. The Practice will then attempt to resolve it in accordance with its complaint resolution process.
If the complaint has not been resolved to your level of satisfaction all complaints should be directed to the Office of the Australian Information Commissioner:
Phone: 1300 363 992
Fax: +61 2 9284 9666
Post: GPO Box 5218
Sydney NSW 2001
Australian Privacy Principles - https://www.oaic.gov.au/privacy/australian-privacy-principles
Reviewed MM V2 , 12.2.22
 See: https://myhealthrecord.gov.au/internet/mhr/publishing.nsf/content/home
Brisbane City Doctors Comprehensive General Practice Brisbane QLD are interested in the privacy and safety of our visitors. Our Web site contains forms through which users may request information or supply feedback to us. In some cases, telephone numbers or return addresses are required so that we can supply requested information to you. We may also track where you go or what you read in our Web site so that we can supply you with effective follow up information, but only if you have given us explicit permission to do so by filling out a form that asks you if we may do so.