Telehealth has become a valuable part of everyday healthcare, allowing patients to consult with their GP without needing to visit the clinic. Whether you are at home, at work, or travelling, Telehealth doctors make it easier to access medical advice when you need it. This step-by-step guide will walk you through how Telehealth GP appointments work, what you can expect, and when they are most useful.
What is a Telehealth GP Appointment?
A Telehealth GP appointment is a consultation with your doctor conducted via phone or video. The service is designed to provide safe, secure, and professional care without the need to attend the clinic in person.
At Brisbane City Doctors, our Telehealth doctors in Brisbane offer the same quality of care you would receive during a face-to-face visit. Many common health needs can be managed through Telehealth, making it a convenient option for patients with busy schedules or those who cannot attend in person.
Step 1 – Booking Your Telehealth Appointment
Booking a Telehealth consultation is simple:
- Go to our Telehealth page or call our reception team.
- Select “Telehealth” as your appointment type.
- Choose whether you prefer a phone or video consultation.
- Confirm your details and appointment time.
Our staff can advise you on Medicare rebate eligibility and answer any questions you may have when booking.
Step 2 – Preparing for the Appointment
To get the most out of your Telehealth GP consultation:
- Make sure you have a quiet, private space.
- For video calls, ensure your device has a working camera, microphone, and internet connection.
- Have your Medicare card, medication list, or recent test results ready if relevant.
If you are unsure whether Telehealth is suitable for your needs, our reception team can guide you to the right type of appointment.
Step 3 – Speaking with Your Telehealth Doctor
At the scheduled time, your GP will call you or connect via video. The consultation will follow much the same format as an in-person visit:
- Discussing your symptoms or concerns.
- Reviewing your medical history.
- Providing advice, treatment recommendations, or care plans.
If a physical examination is required, your GP may recommend booking an in-clinic appointment.
Step 4 – Prescriptions, Referrals and Certificates
One of the most common reasons patients use Telehealth is for repeat scripts or referrals. At Brisbane City Doctors:
- Prescriptions can be sent electronically to your nominated pharmacy. See our repeat prescriptions and referrals page for more details.
- Referrals to specialists can be provided when appropriate.
- Medical certificates may also be issued via Telehealth.
Step 5 – Follow-Up Care
In some cases, your Telehealth GP may recommend:
- Booking a follow-up Telehealth consultation to review progress.
- Attending the clinic for further examination, blood tests, or procedures such as skin checks.
- Accessing other services such as mental health care or family and children’s health.
This blended approach ensures you receive comprehensive care while still enjoying the convenience of Telehealth where appropriate.
What Can and Cannot Be Done via Telehealth
What Telehealth Doctors Can Help With
- Prescriptions and referrals
- Mental health consultations
- Chronic disease reviews
- General health advice
- Reviewing test results
What Requires an In-Clinic Visit
- Physical examinations (e.g. abdominal pain, chest symptoms, injuries)
- Vaccinations and procedures
- Blood tests and pathology
- Urgent or emergency care
For emergencies, always call 000 or attend your nearest hospital.
Benefits of Telehealth GP Appointments
Telehealth offers a number of benefits for patients, including:
- Accessibility – see a GP without leaving home.
- Time efficiency – perfect for repeat prescriptions or follow-ups.
- Safety – avoid exposure to illness in waiting rooms.
- Comfort – discuss your health concerns from a familiar environment.
FAQs About Telehealth GP Appointments
Can new patients use Telehealth?
Yes, both new and existing patients can book Telehealth consultations at Brisbane City Doctors.
Will I get a Medicare rebate?
Medicare rebates are available if you have had a face-to-face consultation with us in the past 12 months.
Can I use Telehealth for mental health support?
Yes. Telehealth is commonly used for mental health care plans and counselling referrals.
How long do Telehealth appointments take?
Appointment times vary but usually run for a similar length as an in-person consultation.
What if I need to see a doctor in person?
If your GP feels an in-person visit is necessary, they will arrange a follow-up appointment at the clinic.
Final Thoughts
Telehealth doctors make it easier to access GP care when you cannot attend the clinic. From booking and consultation through to prescriptions and follow-up care, Telehealth offers a safe and effective way to manage many health needs.
If you are considering a Telehealth GP appointment, the process is straightforward and designed to make healthcare more convenient.
Book your Telehealth GP consultation today with Brisbane City Doctors.
Disclaimer:
The information provided in this blog is for general educational purposes only and should not be taken as medical advice. It is not a substitute for professional diagnosis, treatment, or care. Always seek the guidance of your doctor or other qualified healthcare professional with any questions you may have regarding your health or medical condition.