Dr Anna Sheridan
General Practitioner, Female
Usual Consulting Days
Monday & Friday: 9 AM - 5 PM / Tuesday, Wednesday & Thursday 8 AM - 4 PM
Welcome to Dr Anna Sheridan who has commenced her practice here.
Dr. Sheridan does not prescribe any drugs with addictive potential.
Areas of Interest:
General Medicine, Children's medicine, Women's health & Chronic care
Private billing policy.
HCC/Pensioners and children above 5 years old - $20 gap fee above rebate.
Standard Private billing (Refer to HotDoc Prices)
All co-located doctors here run their own independent medical practices. All correspondence should be directed to the individual doctors themselves via their email: [email protected]. All Drs set their own appointment schedules ,policies and fees which are available on their websites. Payment is due on the day.
My Billing Policy
Pensioner/ HCC and students over age 5 yrs, have a $20 gap on top of the rebate. Account is fully payable on the day. Children under 5 yrs are bulk billed.
Full private fees on Sat for everyone.
Telehealth phone/video appointments are charged at
10min Telehealth: $92 - $96 (rebate $41.40) (depends on time , complexity and number of issues discussed)
20 min Phone Telehealth- $158- $165 rebate $80.10
Note: Medicare rebate for Telehealth is only available if you have been seen by one of the doctors onsite within the past 12 months unless its for a Covid infection or sexual/reproductive health or mental health issues.
At time of booking your Telehealth appointment, you will be asked for your credit card details to secure your booking. No payment will occur until after the booking and the doctor advises what should be billed. If CC details not added, the booking lapses.
Script and referral repeats. Go to the general website and request a script or referral on Hotdoc. The charge is $26 (no rebate). If the request is rejected, e.g. usually on safety reasons on a script request, you will get a refund for the $26 within 5 days and advised to make an appointment. If its for a new referral for a different problem / different specialist this will need an appointment
Payment is due on the day of appointment
Standard Consultation (10mins): $92- $96 rebate ($41.40)
Long Consultation (20mins): $158 - $165 rebate ($80.10)
After Hours (Before 8 am):
Standard Consultation (10mins) $101 (rebate $53.90)
Long Consultation (20mins) $164 (rebate $92.45)
Saturday (Full private rates for all)
Standard Consultation (10mins): $101 (rebate $41.40)
Long Consultation (20mins) $164 (rebate $80.10)
Disclaimer: All co-located doctors here run their own independent medical practices. All correspondence should be directed to the individual doctors themselves via their reception email [email protected]
All Drs set their own policies and fees and all discounting and any bulk billing or reduced billing is at their individual discretion.
Covid is still a continuing threat to the health and safety of anyone visiting a Drs office. As such I require masks to be worn. You may provide your own or buy on arrival.($2.20). Dispensing via a machine is the safest cleanest way to do this. The machine is not ours and we do not benefit financially from it. Thank you for looking after my most vulnerable patients in the waiting room who are unable to protect themselves not only against Covid but Flu, RSV, Metapneumovirus, chicken pox, german measles , gastro etc which may lead to their hospitalisation, foetal deformities or death.
See my billing info page.
For symptoms of heart attack and stroke and severe allergic reactions or a very sick child please call triple 000. If you want advice call the surgery and ask for the nurse
Emails are for non medical issues only. They are not secure or confidential as reception fields them for me. Please make an appointment if you have medical questions or have items you want me to do e.g. forms, certificates, questions
Phone calls during a consultation cannot be fielded unless urgent. It is best to leave a message with reception to action but you may be asked to book a telehealth or face to face consult or send a request through Hotdocs unless it’s a medical emergency and needs management as that . Call triple 000 in this case
What to do if I am not available and you need to be seen
If I am unavailable please book with one of the doctors here. They are all very good and I trust them. We all share access to the records.
I use the Hotdoc recalls system . You will be sent an sms to advise follow up for results. It contains a link which is safe to click on. It will advise if results are normal or if I need to see you for further follow up. I prefer a face to face appointment but if you are unable to return a phone appointment is OK as well. Please ensure you have given permission to send you sms when you visit reception. Provide an Email address as backup. It should be your personal one and not a work one ideally if possible. Keep updated phone numbers and emails at all times to ensure you receive important messages from me and check spam (add the reception email to your safe senders list)
When preventive care is due, I may send reminders for these also but it remains the responsibility of the patient to ensure they receive their regular preventive health checks. I recommend an annual 20 min appointment to do this.
If I have not seen you for over 6 months, I would like to review you first. A phone appt or face to face may suffice.
If you are unsure if you need to be seen, you can make your request via the Hotdoc item that comes up on the booking page. If I want to see you, you will get a message to say make an appointment. Be aware it could take 5 days to respond so always ask well in advance. If you need a script straight away, make an appointment. Fee $26 . If asked to make an appointment, you will receive a refund within 5 days. Please be sure to read the terms and conditions referrals can be done when you make the request on Hotdoc booking page on the website. There is no Medicare rebate if you have not been seen onsite in the last 12 mths.
If I have not seen you for 12 months, I would like to review you first as I have a legal obligation to ensure I have updated all relevant info and reviewed the need. A phone appt or face to face may suffice. There is no Medicare rebate if you have not been seen onsite in last 12 mths.
If you are unsure if you need to be seen , you can Make your request via the Hotdoc item that comes up on the booking page. If I want to see you, you will get a message to say make an appointment. Be aware it could take 5 days to respond so always ask well in advance. If you need a script straight away, make an appointment. Fee $26. If asked to make an appointment, you will receive a refund within 5 days.
Be aware last minute requests cannot be accommodated in a fully booked day so make a Telephone appt if you need an urgent referral repeat. Referrals can only be done for known conditions I have done before for you. New problems need an appointment. Please be sure to read the terms and conditions referrals can be done under when you make the request on Hotdoc
Not all appointments are suitable for Telehealth. Its my decision what can be safely done this way and what cant. If its unsafe to do by Telehealth appointment, you will be asked to make a face to face appointment. There is no obligation on Drs to offer Telehealth appointments especially when its unsafe to do so. There is no Medicare rebate for Telehealth appointments if you have not been seen face to face in the last 12 months
Time = quality. Please book enough time for the problem you have. Being short on time causes undue stress and pressure and reduces the quality of care. Book extra time if unsure (20 mins) or ask reception for advice. The patient info sheet on the website offers advice also. You can download this under the patient info tab >forms
I will only bill for the time needed.
Forms / certificates etc
All forms take time to do. Please allot a time by booking a phone or face to face appointment. Forms done out of a consultation will attract a fee and there may be a delay in completion until there is any spare time to do it.
Requests for results to be sent
To ensure the results are only going to the real person we have a legal obligation to ensure we do. Please go to the website and download the results request form to sign and send back. Please ask for copies to be sent to your My Health record in future or ask for a copy during the consultation to reduce admin load.
Request to transfer records
The records remain the property of the Dr but I am happy to send on to a new Dr on request. Ideally a telephone appointment is best so I can explain any important follow up for you if the info is going directly to you. If its going to a new Dr it will be their responsibility for all your follow up care. If you are share caring between two Drs (e.g. suburban and city) please let me know. We can keep them updated on your request with results .
Copies of results to specialists
Please ask the specialists receptionist to contact the pathology/ other specialist or x-ray places direct. They will send the results directly to the specialist electronically which is what they want
Insurance company requests
Ask them to email us direct to do on your behalf or you end up with the fee for the time to do it.
There is an afterhours number if you are a regular patient of mine over the last 2 years. Call the surgery number. The pathology companies have my number for any urgent overnight results. If you are not a regular patient you can call 13Health for advice or visit the local emergency centres. For any possible emergency please call triple 000
Continuity of care
It’s always best to see the same doctor or important missing information may cause a delay in diagnosis. Seeing a Dr at the same practice will also suffice to ensure continuity of care
Complaints and suggestions
I am always ready to accept feedback and will do my best to address any issues fairly and honestly and appreciate you letting me know before a negative review is posted. Please contact centre manager at [email protected].
If we have been unable to address your issues to your satisfaction, you can always make your complaint to the Office of the Health Ombudsman.
Should you like to post a positive review , that’s very kind of you and encourages me to always do my best . This is the link g.page/Brisbane-city-doctors/review
(copy and paste to your browser- needs a gmail account to post)
Home visits are available for my regular patients who live in the CBD and who are genuinely too sick to attend the surgery (they are provided during pre-arranged times by mutual agreement).
Requests are best made before 10 am. Home visits are not bulk billed. They are billed at AMA rates—$350 -ask reception for confirmation of costs. Though its quicker to taxi in and be seen straight away. This way I can see you faster at less cost to you.
Referrals requesting a change of name
For private specialist referrals -There is no requirement for a new referral in the new name as long as the new Dr is in the same category e.g. cardiologist. Just cross out the name is fine. If it’s a referral for the hospital public outpatients who ask you to go privately under Medicare, we will need you to provide a name of whom you wish to go to and an appointment is preferred please to do this..
For Care plans - If the referral contains the name and practice location of an allied health provider (AHP) e.g. psychologist, dietitian etc , you may see any AHP at that practice. However, if a referral contains the name of an AHP, but no practice location, you must see the AHP who is specified in the referral or obtain a new referral from me if you wish to see a different AHP. If the referral is a general one e.g. only specifies the type of AHP, the patient is free to see any AHP of their choosing provided they are registered with Medicare Australia to provide services.
Workplace aggression/abuse/ bullying
As an independent business operator, I am obliged to provide a safe environment for anyone who attends here. Any aggressive, abusive or bullying behaviour to the staff, or visitors will result in termination of care.
Non discrimination policy
I do not discriminate on the basis of age, race, sex, religion or disability. I utilise Interpreter services for people with other languages as their first language and for the sight and hearing impaired. Reception can assist with this.
Sexual Harassment policy
Sexual harassment in any form is not tolerated and will end in termination of care
For continuity of care I do offer some Saturdays per year
BYO mask or purchase in a vending machine in the building $2
To create a safe place to visit and work, we have introduced special hospital grade Hepa filters in every room that remove 99.97% of all viruses, bacteria, chemicals and have fresh air exchange turnover equal to hospital standard air conditioning along with Co2 monitoring.
Thank you for caring about the most vulnerable in the community.
Extra Medicare benefits are now available to eligible patients who have registered with the Australian Government’s MyMedicare eg longer telehealth appts, care plans and mental health plans. WE offer 7 day access (Telehealth on Sundays) and you can still see your local practice if you need to when registered with us. To register or learn more about how MyMedicare can benefit you, click here or ask on arrival
There are multiple ways you can register with your chosen practice in MyMedicare:
MyMedicare registration will not prevent you from accessing care from other practices and healthcare providers. MyMedicare does not tie you to a particular healthcare provider. You can change your preferred GP within your registered practice at any time.
Brisbane City Precinct has been awarded
Australian Business Enterprise Awards for 2023
Winner Women's Health GP Excellence Award 2023