Modern medications are potent and can lead to harmful side effects if taken inappropriately. It is important you be regularly reviewed while on medication to check for any possible side effects, to receive updates on whether it is still the best one for your condition and to remind you about interactions or new side effects warning with any other medication you may be taking.
If you have not been seen for 6 months or more or we have never prescribed the medication for you in the past, repeat prescriptions will not be issued without a visit to the doctor. Repeat prescriptions may be provided, if appropriate for a $20.00 charge if not associated with a consultation and just picked up at front desk.
It is in your best interest to have a regular doctor. It is very important to see and speak to the same doctor to follow through on a problem. Doctors prefer not to take other doctors calls for results as they are not familiar with your history and cannot advise on what follow up you need and results cannot be interpreted without knowledge of your conditions. Therefore, obtaining results will require a visit to your doctor. Valuable information may be lost if you change doctors frequently. So wherever possible, speak to/ see the same doctor who ordered your tests and has been following your condition.
As you are aware, interruptions during the course of a consultation can be very distracting for both doctor and patient. Most queries are best dealt with by consultation, but if appropriate, your doctor will discuss a telephone query with you. If the doctor concerned is consulting, your call will be returned as soon as the doctor is able. However, there may be a delay. Unless urgent or your doctor won't be available, please ring after 2pm. This is to minimise the inconvenience to our other patients during consultations. Emergency situations of course are an exception, and if you feel you have a serious problem that requires immediate attention, please do not hesitate to call. One of the staff will speak with the doctor or the ambulance service if necessary.
Book e -consultation via email, phone or skype for results (non medicare)
The introduction of the new privacy legislation has resulted in an increase in the costs of providing records and summaries. Where this task could be done by a receptionist before, the increase in complexity the legislation brings means now a doctor must do them. The privacy legislation allows for an administration fee to be charged in recognition of this increased complexity
We are happy to transfer care over to your new doctor. There is a fee of $40 to prepare a summary. (This is less than the Govt. charge for their record search/ retrieval fees).The cost of a copy of full records is much higher due to the time consuming nature of the doctors' record review that is required to be done for these. A quote will be given on request. We will post it to your new doctor on receipt of payment. A signed release form should accompany any request for transfer from the patient to their continuing care doctor. (Form available here or at your new doctor). Requests will take maximum 1 month to process. There is an additional archive fee of $25 if offsite archives have to be accessed to fill your request.
To protect other patients, Doctors and staff,
You must book an online Phone TeleHealth COVID test appointment if you have any of these symptoms: Runny Nose, Sore Throat, Cough, Fever, Shortness of Breath, Diarrhoea, Headache, Fatigue, Aches, Nausea, Loss of Taste, Smell or hay fever symptoms. Or if you have had overseas travel in last 14 days or been in close contact with someone who has or is a suspected coronavirus case or visited a hotspot. A Doctor will call to discuss next action.