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  • Women's Health

  • Family &
    Children's Care
  • Men's Health
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  • Sexually Transmissible
    Disease Checks
  • Staying Alive Program
  • Genetics Testing
  • Travel Medicine
  • Skin Checks & Skin Diseases

Doctors Information for Patients

Sullivan Nicolaides Pathology upstairs | Drug testing now available onsite.

MEDICAL CERTIFICATES

These will not be issued for non-medical reasons apart from bereavement or family support. The patient must be seen at time of illness to write a certificate. They cannot be backdated as it is illegal.

FOREIGN LANGUAGES

Interpreter services are available on request. It is essential that those patients with limited English skills have an interpreter present and book a long appointment. Another friend or family member may act as the interpreter if their English language skills are good.

X-rays

PLEASE TAKE X-RAY'S WITH YOU INTO THE CONSULTATION AND THEN HOME AGAIN. WE CANNOT STORE THEM HERE AND THEY WILL BE DISPOSED OF IF NOT COLLECTED WITHIN 3 MONTHS. DO NOT LEAVE MAMMOGRAMS WITH US FOR THIS REASON.

COMPLAINTS AND SUGGESTIONS

Doctors constantly strive to give you the best possible care and attention. They value your feedback . If you are unhappy with any aspect of your care , Please ask to speak to or email the centre Manager regarding your concern, which will be fully investigated and appropriate action taken. 
([email protected])

STAFF POLICY

We value our staff that have a very difficult task juggling the needs of doctors, patients and ringing phones. Your patience is appreciated. As employers we are obligated to provide a safe workplace for our staff. Patients who verbally abuse or threaten our staff will be asked to leave the practice and seek their care elsewhere.

THE DOCTORS RECALL SYSTEM FOR SERIOUSLY ABNORMAL RESULTS

Check with your doctor how you are to receive your results. Many use the Hotdoc recall system and an SMS is sent to advise you if an appointment is needed for results . You must keep them updated with your latest phone contacts and emails to ensure you receive them and need to consent to contact by sms.

INFECTIOUS DISEASES

If you feel your illness could be infectious to others e.g. German measles, measles, Flu -tell the receptionists so a private waiting area may be provided.

HOME VISITS

Home Visits are available to doctors regular patients who live within 2 suburbs of the city centre and who are genuinely too sick to attend the surgery (they are provided during pre-arranged times by mutual agreement only). Requests are best made before 10am. Home visits are not bulkbilled. The cost of a home/hotel/workplace visit is $350 (or advised by the doctor) during office hours, to $350+after-hours. These fees reflect the costly nature of provision of out of office visits, costs of provision of city parking, & FBT on parking spaces.

WHAT TO DO IF WE ARE FULLY BOOKED AND YOU NEED TO BE SEEN?

If you give the receptionist an idea of what the problem is they will try their best to fit you in. Urgent appointments will always be seen if you indicate this when you call or referral to an appropriate centre will be arranged.

REPEAT PRESCRIPTIONS

Modern medications are potent and can lead to harmful side effects if taken inappropriately. It is important you be regularly reviewed while on medication to check for any possible side effects, to receive updates on whether it is still the best one for your condition and to remind you about interactions or new side effects warning with any other medication you may be taking.

  • The doctors do not prescribe narcotics or drugs of addiction.

If you have not been seen for 6 months or more or they have never prescribed the medication for you in the past, repeat prescriptions will not be issued without a visit to the doctor. Repeat prescriptions may be provided, if appropriate for a $26.00 charge if not associated with a consultation. Go to the website and book a script request through hotoc 

  • Please allow up to 5 days  after your request .
  • Repeat scripts for antidepressants will not be given without an appointment.

CONTINUITY OF CARE

It is in your best interest to have a regular doctor. It is very important to see and speak to the same doctor to follow through on a problem. Doctors prefer not to take other doctors calls for results as they are not familiar with your history and cannot advise on what follow up you need and results cannot be interpreted without knowledge of your conditions. Therefore, obtaining results will require a visit to your doctor. Valuable information may be lost if you change doctors frequently. So wherever possible, speak to/ see the same doctor who ordered your tests and has been following your condition.

TELEPHONE CALLS

As you are aware, interruptions during the course of a consultation can be very distracting for both doctor and patient. Most queries are best dealt with by consultation, the receptionist has the doctors policies on phone calls and may ask you to
Make an appointment , send an email or make your script or recurring referral request on HotDoc booking portal on the website or she may take a message to pass on, whatever the Drs policies are on this . Their policies are available on their individual websites listed on the website
Drs Email for this is [email protected].
 Emergency situations of course are an exception, and if you feel you have a serious problem that requires immediate attention, please do not hesitate to call. One of the staff will speak with the doctor or the ambulance service if necessary.

Book e -consultation via email, phone or skype for results (non medicare)

TRANSFER OF RECORDS

The introduction of the new privacy legislation has resulted in an increase in the costs of providing records and summaries. Where this task could be done by a receptionist before, the increase in complexity the legislation brings means now a doctor must do them. The privacy legislation allows for an administration fee to be charged in recognition of this increased complexity

Drs have ownership of their patients medical records and are happy to transfer care over to your new doctor and transfer the record. There is a fee of $40 to prepare a summary. (This is less than the Govt. charge for their record search/ retrieval fees).The cost of a copy of full records is much higher due to the time consuming nature of the doctors' record review that is required to be done for these. A quote will be given on request. We will email or post it to your new doctor on receipt of payment. A signed release form should accompany any request for transfer from the patient to their continuing care doctor. (Form available on the website). Requests will take maximum 1 month to process. There is an additional archive fee of $25 if offsite archives have to be accessed to fill your request.

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Brisbane City Precinct has been awarded

Australian Business Enterprise Awards for 2023

Winner Women's Health GP Excellence Award 2023