Opening Hours: Monday to Friday: 7am - 6pm | Saturday: 9am -1pm | Sunday/Public Holidays: Closed
Open Today: 7am - 6pm
Modern medications are potent and can lead to harmful side effects if taken inappropriately. It is important you be regularly reviewed while on medication to check for any possible side effects, to receive updates on whether it is still the best one for your condition and to remind you about interactions or new side effects warning with any other medication you may be taking.
If you have not been seen for 6 months or more or we have never prescribed the medication for you in the past, repeat prescriptions will not be issued without a visit to the doctor. Repeat prescriptions may be provided, if appropriate for a $20.00 charge if not associated with a consultation and just picked up at front desk.
It is in your best interest to have a regular doctor. It is very important to see and speak to the same doctor to follow through on a problem. Doctors prefer not to take other doctors calls for results as they are not familiar with your history and cannot advise on what follow up you need and results cannot be interpreted without knowledge of your conditions. Therefore, obtaining results will require a visit to your doctor. Valuable information may be lost if you change doctors frequently. So wherever possible, speak to/ see the same doctor who ordered your tests and has been following your condition.
As you are aware, interruptions during the course of a consultation can be very distracting for both doctor and patient. Most queries are best dealt with by consultation, but if appropriate, your doctor will discuss a telephone query with you. If the doctor concerned is consulting, your call will be returned as soon as the doctor is able. However, there may be a delay. Unless urgent or your doctor won't be available, please ring after 2pm. This is to minimise the inconvenience to our other patients during consultations. Emergency situations of course are an exception, and if you feel you have a serious problem that requires immediate attention, please do not hesitate to call. One of the staff will speak with the doctor or the ambulance service if necessary.
Book e -consultation via email, phone or skype for results (non medicare)
The introduction of the new privacy legislation has resulted in an increase in the costs of providing records and summaries. Where this task could be done by a receptionist before, the increase in complexity the legislation brings means now a doctor must do them. The privacy legislation allows for an administration fee to be charged in recognition of this increased complexity
We are happy to transfer care over to your new doctor. There is a fee of $40 to prepare a summary. (This is less than the Govt. charge for their record search/ retrieval fees).The cost of a copy of full records is much higher due to the time consuming nature of the doctors' record review that is required to be done for these. A quote will be given on request. We will post it to your new doctor on receipt of payment. A signed release form should accompany any request for transfer from the patient to their continuing care doctor. (Form available here or at your new doctor). Requests will take maximum 1 month to process. There is an additional archive fee of $25 if offsite archives have to be accessed to fill your request.
General practice has to be protected as the frontline for care for the general population and the respiratory centres have been set up to manage all cold and flu symptoms to keep general practice, the Drs ,staff and patients in their waiting rooms safe.
Under no circumstances is anyone to enter the building with any sniffles, sore throat, cough, or fever . Aches or loss taste or smell , diarrhoea or if you have visited a suspect site in last 2 weeks or been in contact with someone who has or been to a hotspot area or is in quarantine or isolation. Hay fever symptoms are also barred until triage by the Dr via a telehealth appt first.
At the telehealth appt the Dr will discuss the reason for your visit first. If its ok to enter the building, they will let you down the lift. A negative covid test is not proof you dont have it. You may be incubating still and copy of the test will be required in advance of appt. Your hayfever symptoms can be similar to Covid symptoms, Your belief that you don’t have it is not relevant. Everyone is a suspect Covid case until proven otherwise
Do not worry, many urtis may be managed per phone and certificates and scripts for antibiotics and other medicines given but you must not under any circumstances come in. Book telehealth appt first (or go direct to respiratory centres or Covid testing centres if you have symptoms). No need for a referral during a lockdown period
AS EMPLOYERS WE NEED A SAFE WORKPLACE AND CANNOT DO THAT IF THERE IS NO MASK WORN DURING PERIODS OF TRANSMISSION.
MASKS MUST BE WORN - (except under 2yrs) during periods they are mandated. As Covid is circulating in the younger age groups they are higher risk currently and best seen at the respiratory centres. We know this is inconvenient but thats the pandemic plan to protect the front line of health workers in General Practice. They must not come downstairs if unmasked or not triaged by the Dr first BEFORE ARRIVAL ON PREMISES.
PLEASE RESPECT THE RIGHTS OF OTHERS TO BE SAFE. Those who breach these rules, and come in without telephone triage by the Drs ,or are not truthful in their answers, will not be examined or prescribed for and cannot be seen again with us. Do not come early to appts and do not bring others with you so we keep social distancing.