We are very busy with calls especially in the morning, so unless imperative defer non urgent calls till the afternoon please. Wherever possible make all appts online to take load off our phones and leave them free for emergencies. Email is best used for non urgent , non medically sensitive communications . It is not encrypted and as such is not secure so if you use email to communicate with us you must accept its privacy and security limitations.
We need 48 hrs notice for any admin request. During the pandemic where patients medicals needs are paramount ,we apologise that addressing these needs come first
If you email in an admin request or query, please do not expect same day responses. Nurses are busy and get to email as they can. Book an appt if your need is pressing to secure the doctors time to address it.
Please be advised that same day requests for referrals and scripts may not be able to be accommodated if there are no appts available on line. Fees apply for these requests.
Messages will be passed onto Drs but they are not in everyday so may not be answered until after they return. Drs always prefer a face to face appt rather than messaging. They will not do email consultations- they are not safe- and anyone discussing symptoms will be asked to book an appointment.
Scripts/ referrals /Requests for forms filled in/ certificates and medical questions for Drs are now dealt with by a telehealth appt or a face to face appt.
Telehealth requires you to have been seen face to face in last 12 mths or Medicare will not give a rebate.
Staff cannot give your results. Please don’t ring asking if results are back. Wait for the Dr to contact you via Sms with a message and a safe link to click to advise follow up of recent results. However if no contact by a reasonable time (e.g. 3 + days) , email email@example.com. If an urgent result is expected and no Dr contact made , ring the surgery
If you are experiencing symptoms do not use email but ring and ask to speak to a nurse or make an appt for the Dr.
If an emergency dial 000 immediately